Real Estate Advice for Consumers
Mike’s Real Estate MREINZ and its sales team is licensed under the Real Estate Agents Act 2008 and are all bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2009 required by section 14 of the Real Estate Agents Act.
For total clarity, we recommend that these rules should be read in conjunction with the current Act and regulations.
Selling.
Prior to signing an Residential Property Agency Agreement (more commonly known as a listing form) we must provide you with a New Zealand Residential Property Agency Agreement Guide and once read you will need to also sign an acknowledge stating you were supplied a guide.
The following applies to both Sellers and Buyers.
Prior to signing a Residential Sale and Purchase Agreement we must provide you with a New Zealand Residential Property Sale and Purchase Agreements Guide and once read you will need to also sign an acknowledge stating you were supplied a guide.
As required by the REAA this page also explains our policy for the handling of complaints should one arise.
Please contact Mike Leahy of Mike’s Real Estate, advise Mike who you are complaining about and what your concerns are. Let Mike know what you would like done about your complaint. Be aware that depending on the nature of the complaint that you may be asked to provide a brief written statement documenting your concerns to assist in reaching a satisfactory outcome before any further action can be taking.
Mike will need a brief period of time to talk to the team member involved. We promise to come back to you within 10 working days with a response to your complaint. That response may be in writing. As part of that response, we might ask you to meet with members of our team to discuss the complaint and try and agree to a resolution.
If we are unable to come to an agreed resolution after a meeting, or if you don’t wish to meet with us, then we will provide you with a written proposal to resolve your complaint.
If you do not accept our proposal please try and advise us in writing within 5 working days. You can, of course suggest another way of resolving your complaint.
If we accept your preferred resolution, we will attempt to implement that resolution as soon as possible. If we decline your preferred resolution, we may invite you to mediate the dispute.
If we agree to mediate the complaint but don’t settle the complaint at mediation, or we do not agree to mediate the dispute then that will be the end of our process.
You can still make a complaint to the Real Estate Agents Authority in the first instance, and even if you use these procedures, you can still make a complaint to the Real Estate Agents Authority at any time.
The Real Estate Agents Authority
c/- PO Box 25-371
Wellington 6146
New Zealand
Phone 0800 for REAA or 0800 367 7322